Operational readiness, performance and reporting

Plan the working day after handover.

A connected building needs an operating team ready to take ownership. Managing information, access, licences, alerts and supplier support should be part of the plan before handover.

We define the operating arrangements with your team and review readiness against the agreed scope. Handover information, training, support responsibilities and outstanding actions are brought together so the team knows what it is taking on.

Agree what will be measured.

We connect performance measures to the strategic outcomes agreed at the start. Each measure has a baseline, period, boundary, owner and review date. We distinguish evidence available at practical completion from outcomes that need review after occupation, keeping changes in occupancy, operating hours and coverage visible.

For reporting or certification objectives, we coordinate the relevant technology and evidence requirements with your appointed assessment team. We confirm the scheme, route and responsibilities; the authorised assessor or certification body determines the outcome.

Make improvement a practical next step.

Early operation shows how people use and support the service. We bring user feedback, incidents, data quality and performance observations into an agreed review, then translate the findings into prioritised actions with named owners.

Support the right assessment with the right information.

Our principal focus is supporting clients pursuing SmartScore and IWBI’s WELL programmes through technology requirements, evidence planning and operational readiness. Our guides explain the relevant scope and the responsibilities to agree with the assessment team.

Other frameworks ask different questions. Fitwel addresses health-related design and operation. LEED, BREEAM and Thailand’s TREES cover broader environmental assessment. NABERS focuses on measured operational performance, with tools that vary by market and building type. GRESB assesses real-estate entities and portfolios, drawing on asset information.

We start with the applicable scheme, route and appointed assessment team, then define the technology and evidence requirements within our scope. Ratings depend on the scheme’s assessment process and required evidence, beyond any individual sensor, dashboard or supplier claim.

The outcomes we work towards.

• Clearer operational ownership
• An agreed basis for reviewing experience and performance
• Evidence that is easier for operating and assessment teams to use

How we review progress

• Service owners accept the relevant support and handover arrangements
• Measures have a source, method, baseline and review date
• Outstanding issues have agreed owners and treatment

What we need to move forward.

• Participation from the operating team and suppliers
• Available handover and acceptance evidence
• Confirmed reporting or assessment requirements where relevant

Relevant framework stages: Validation / Handover / Operation. The appointment determines which are included.