03 / Join the journey
Connected workplace and visitor experience
Turn your vision for the workplace into connected journeys that people can use and operating teams can support.
From strategy to delivery
Journey
What should happen from arrival to departure?
Connections
Which services and systems support each step?
Ownership
Who supports people when plans change or a service is unavailable?
Prioritised journey maps and service brief; Use-case and requirements register; System responsibility and dependency map.
- Agreed requirement
- Clear responsibility
- Reviewable evidence
Initial workshops establish priorities and provide perspective. We agree the next stages around your strategy and outcomes.
Owners, occupiers and operators shaping the experience of a building, with their workplace and project teams.
A workplace move, visitor-service change, app procurement, access upgrade or recurring experience problem.
Consider the whole journey.
People experience a building as one place. An arrival may involve parking, an invitation, a mobile credential and directions to a room. A working day may connect an app, a booking service, room signage and building facilities. The systems behind those steps need a shared plan.
We help you define the experience you want to create and translate it into technology, information and service requirements. Reception, workplace, facilities, security, IT and delivery teams can then work towards the same outcomes.
Define the difficult moments as well as the routine ones.
We map each step, the information it needs and the team responsible. Accessible alternatives, changed bookings, expired credentials and getting help are part of the brief from the start.
The journey maps become requirements and acceptance scenarios for workplace applications, visitor systems, access and signage. We make the dependencies clear so authorised security and identity owners can agree the permissions that support the intended experience.
Prepare the service around the technology.
We define the service behind each interface: the information people need, who keeps it current and how the building supports them when a connection is unavailable. Suppliers demonstrate the complete agreed journey against those requirements.
Your appointment
Deliverables
The work involved
- Map prioritised occupant, visitor and operating journeys
- Identify information exchanges and landlord–tenant boundaries
- Define accessible alternatives and support requirements
- Translate journeys into system and supplier requirements
- Prepare representative acceptance and fallback scenarios
What you receive
- Prioritised journey maps and service brief
- Use-case and requirements register
- System responsibility and dependency map
- Experience acceptance scenarios
The outcomes we work towards.
- A common description of the intended experience
- Clearer supplier and operating responsibilities
- A practical basis for testing the complete journey
How we review progress
- Relevant user and operational representatives review the journeys
- Each journey has a responsible service owner
- Routine, exception and fallback scenarios are included in the acceptance approach
What we need to move forward.
- Participation from reception, workplace, facilities, IT and security
- Authorised decisions on identity, permissions and personal information
- Supplier confirmation of the proposed connections
Our contribution
We define and coordinate experience requirements and acceptance scenarios. Authorised teams decide access permissions and specialist security design. The brief includes staffed and accessible alternatives where automation is unsuitable.
Relevant framework stages: Discovery / Feasibility / Design / Validation / Handover. The appointment determines which are included.
Continue exploring
Where should the journey work better?
Tell us how you want people to experience your building. We’ll define the journeys, connections and service requirements to support that vision.